Upcoming Book Contribution: Designing Conversational Interfaces

There has never been a more exciting time to be a part of a team designing and building digital products! Today, consumer sophistication is at an all-time high, and people in the consumer and enterprise space demand polished, context-aware, personalized cross-platform experiences fully integrated into their work and leisure activities.

That is why I am eagerly anticipating the release of the Smashing Book 6. I had the honor to write the part of the book on Designing Conversational Interfaces which will include over 40 pages of content focused on the technical and engineering challenges of designing conversational interfaces. In this chapter, we will assemble a bot similar in functionality to Amazon Alexa (using Microsoft Bot Framework with LUIS, IBM Watson, or Google Assistant) as an example to showcase the essential features of conversational UIs in what I hope is a practical and hands-on way.

Topics include:

  • Picking the right bot framework
  • Setting up Intents, Entities, and Dialogs
  • Why we hate Phone Trees and what to do about it
  • Conversational UI Best Practices
  • The key importance of Context
  • Chatbot channels
  • Near Future Conversational Interfaces
  • and more,

All with detailed code and screenshot examples to enable you to follow along easily and gain complete mastery of the subject, that is sure to be a “must have” skill in 2018 and beyond. To be notified of the book’s release, and get selected samples of this chapter, get on my mailing list below.

4 Top-Rated UX Books

“The humorous prose is colorful and makes the material a fun read… This is very “visual” reading, and is much enjoyed and appreciated. The analysis is spot on, and expertly worded… It’s a winner. We need more of this colorful kind of writing about technical things.” –- Smashing Magazine reviewer

$1 Prototype

The $1 Prototype: A Modern Approach to Mobile UX Design and Rapid Innovation for Material Design, iOS8, and RWD

DesignCaffeine Press, December 1, 2014
Ready to tackle UX for Android Material Design, iOS8, Responsive Web Design? Greg’s 4th mobile UX book is based on 50+ lectures, graduate courses and workshops in 10 countries, combining the best of Lean business and Agile development with practical, no-nonsense light-weight UX design methodology. $1 Prototype: a rapid, lightweight and resilient application of simple but profound UX techniques that really work for our modern, mobile age.
Overview and Video Trailer >  |  Order on Amazon now >

Android Design Patterns Book

Android Design Patterns: Interaction Design Solutions for Developers

Wiley, 2013
“By reading and using Greg’s entire book you will tremendously improve the entire mobile experience you will be creating for your customers. Bottom line, there is no other resource out there that goes to this level of depth on Android application design.” — Foreword by Theresa Neil
Get Your Free Android Design Course >

Smashing Mobile Book

The Mobile Book

Smashing Media, 2013
“The depth of knowledge provided by the experts in this book is extraordinary. It blew me away. This book provides a diplomatic, comprehensive guide to understanding “Mobile”, delivered by people who have a real passion for the Mobile endeavors in our community.” — Ben Howdle
See More Smashing Reviews >

Designing Search Book

Designing Search: UX Strategies for eCommerce Success

Wiley 2011
“From multi-channel to multi-touch, Greg tackles the bleeding edge… Mobile and Tablet search patterns… This book will help you to escape the death of the mall and embrace the vivacious, pleasurable, and profitable life of the bazaar.” — Foreword by Peter Morville
Download Your Free Chapter »

bryan_tinsley“Several years Greg did some consult work with Open Source on our site. His design suggestions, which included thumbnail images, helped conversion quite a bit. Soon our competition copied and, in some cases, upgraded their search. All the new search interfaces, however, were limited in the amount of image data they could show at one time. That led us, using Greg’s original ideas, to the idea of a thumbnail of a thumbnail. In our industry and for our type of images I think it is very valuable information. Greg was able to provide very insightful ideas with a limited knowledge of our company and based on a few brief conversations. I am also a big fan of his book, Designing Search.” — Bryan Tinsley, VP Marketing at Novus Biologicals, LLC

5 Book Contributions

  • Designing Mobile Apps: Tips And Techniques (Smashing Media, 2013)
  • Mobile Design Patterns (Smashing Media, 2012)
  • Designing the Search Experience, Tony Russell-Rose and Tyler Tate (Morgan-Kaufmann, 2013)
  • Search Analytics for Your Site, Lou Rosenfeld (Rosenfeld Media, 2011)

Greg’s work on storyboarding tablet transitions was featured recently in Rachel Hinman’s The Mobile Frontier (Rosenfeld Media, 2012).