Client: eBay.com
Product: New Member Registration Flow
Problem: Improve completion rates and decrease drop-off during the Select Username step most new members found difficult.
Solution: Design the automated AJAX workflow that performs username lookup. Redesign the suggestion algorithm. Design an adaptive system that suggests various options to find the right username until the customer succeeds.
Services: wireframing, concept sketching, [...]
UX Design of Intuitive & Resourceful Systems
