Client: eBay.com
Product: My World – eBay’s Social Network
Problem: eBay is the world’s largest e-commerce social network, yet members had no way to showcase their profile or participate in social networking activities outside commerce.
Solution: Partner with eBay members to understand their social networking goals and what kind of social networking features they might find compelling.
Services: participatory [...]
Posts Tagged ‘eBay’
Helped design eBay’s Social Network, My World
Research and Design for eBay Customer-Centric Homepage
Client: eBay.com
Product: Customer-Centric Homepage
Problem: Redesign the eBay Homepage to reflect member-specific content and categories of items available on eBay in a flexible, compelling way that meets the needs of a wide variety of international and domestic audiences.
Solution: Partner with eBay members and new customers to understand what kind of information they find useful and compelling. [...]
Redesigned eBay’s New Member Registration Flow
Client: eBay.com
Product: New Member Registration Flow
Problem: Improve completion rates and decrease drop-off during the Select Username step most new members found difficult.
Solution: Design the automated AJAX workflow that performs username lookup. Redesign the suggestion algorithm. Design an adaptive system that suggests various options to find the right username until the customer succeeds.
Services: wireframing, concept sketching, [...]