Jan 20th, 2010
by Greg Nudelman.
Presented at the IA Summit 2010 in Phoenix, AZ
Presentation Slides on SlideShare.net ⇒
This presentation on the IA Summit 2010 website ⇒
Search and browse interfaces are some of the most visited pages on typical
e-commerce sites—to say nothing of a search engine like Google. However, few
resources focus on improving the search experience from the customer’s
perspective. [...]
Jan 19th, 2010
by Greg Nudelman.
Redesigned Home Depot results
Originally published on UXMatters.com December 7, 2009 ⇒
Our language is limited and imperfect. Typically, people type search queries quickly and with little forethought, so queries are definitely less than perfect. When a customer constructs a query that may have more than one meaning, a good search user interface provides tools to help the customer define the query in less ambiguous terms, so the search results more closely match the person’s intention. This process is known as disambiguation, and best practices for effectively supporting the disambiguation of search queries are the subject of this column.
